IRIS - INTOUCH® Remote Interactive Supervisor
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12.7 Logging Off the Transport Agent

To log off the Transport Agent, press the following keys --- all at the same time:

Ctrl + Alt + Delete

This brings up the "Session Window". 



        +--------------------------------------------------------------+ 
        | Window NT Session                                            | 
        |                                                              | 
        |                     +-------------+                          | 
        |                     |  Logoff...  |                          | 
        |                     +-------------+                          | 
        |                                                              | 
        +--------------------------------------------------------------+

Select the Logoff... item.

The "Logoff Window" is displayed.

Select the OK item and you are logged off the Transport Agent.

Chapter 13
User Expectations and Legal Considerations

13.1 Using IRIS

IRIS is an incredibly powerful session observation tool. IRIS can greatly enhance the effectiveness of help-desk and other support issues and strategies. However, using IRIS to its full potential requires a complete understanding of the content of this manual. Failure to read this manual completely can have a serious negative impact on the effective use of IRIS.

IRIS is intended to be used solely to aid in the effectiveness of help-desk and other support issues and strategies. Any application of IRIS outside the scope of its intended use is not supported or condoned by Touch Technologies, Inc.---and is a violation of the IRIS license agreement.

IRIS should not be used in any manner that is a violation of Local, State, or Federal laws. If you have any questions regarding the legal use of a session observation tool, we suggest that you contact appropriate legal counsel.

13.2 Setting User Expectations

Setting up and defining user expectations is considered a necessity by many legal experts.

As a suggestion, system login and FTP banners can be used to provide information on user expectations. Banners can be worded similar to the one shown in the following example: 


   
%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 
%% TEST is a restricted system.  Unauthorized access is prohibited. %% 
%% All user activity is subject to monitoring and audit controls.   %% 
%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%

Touch Technologies, Inc., suggests that you consult your legal counsel regarding user expectations and computer-use policies allowed under Local, State and Federal laws in your area.

Appendix A
Summary of IRIS Manager Menus

This appendix contains a summary of the menus that IRIS Manager uses. Short descriptions tell what procedures the menu items execute.

A.1 Main Menu Options



+-------------IRIS -- INTOUCH Remote Interactive Supervisor V1.0--------------+ 
|  Session    Status    Reports    Maintenance    General    Advanced    Exit | 
+-----------------------------------------------------------------------------+

Session Perform session procedures
Status Status displays
Reports Create reports
Maintenance Maintain procedures
General Miscellaneous procedures
Advanced System procedures
Exit Exit IRIS Manager

A.1.1 Session Menu Options



+-------------IRIS -- INTOUCH Remote Interactive Supervisor V1.0-------------+ 
|  Session    Status    Reports    Maintenance    General   Advanced    Exit | 
++------Session-------+------------------------------------------------------+ 
 |  Active             | 
 |  Playback           | 
 |  Archive Playback   | 
 +---------------------+

Active

Select which active sessions to display and work with. 



                        +------Active-------+ 
                        |  All              | 
                        |  User names       | 
                        |  Locations        | 
                        +-------------------+

All Display all sessions
User names Display sessions for specific user names
Locations Display sessions for specific locations or domains

There are several menu options on the active sessions list. 



+-----------------------------------Session-----------------------------------+ 
|  Active    Clear    Exit                                                    | 
+------------------------------------------------------------------------------+ 
+----------------28 active sessions as of 23-Jan-1999 09:32:55-----------------+ 
| Refresh                                                                     | 
|                                                                              | 
| Source Location         Destination Loc Type  User    Last   Cnct Ins Status | 
| LAT 2.22:17             LAT 17.3        INTER ALLEN   09:29  1:24   4        | 
| TTITEST.COM             TTITEST.COM     INTER DAN     09:31 11:13   2        | 
| LAT 2.22:97             LAT 97.1        INTER JEANNIE 09:23  1:30   1  (w)   | 
| IP 204.212.151.105:1634 CAST.TTINET.COM INTER CLR     09:31 15:55            | 
| . . .                                                                        | 
+------------------------------------------------------------------------------+

Active Displays a list of the active sessions
Clear Clears ALL watched sessions, if there are any
Exit Returns to the "Active" menu
Refresh Display an updated active sessions list

After a session is selected from the active sessions list, information about the session is displayed and session procedures (watch, etc.) can be performed. 



+-------------------------------Active Session---------------------------------+ 
|  Refresh    Actions        Exit                                              | 
+-----------+------Actions------+----------------------------------------------+ 
            |  Watch            | 
            |  Unwatch          | 
            |  Snapshot         | 
            |  Playback         | 
            |  Start Recording  | 
            |  Stop Recording   | 
            |  Disconnect       | 
            +-------------------+

Refresh Refresh the session information in the box
Watch Open a window and watch the session keystroke activity
Unwatch Stop watching the session activity if currently watching the session
Snapshot Open a window and display a snapshot of current activity
Playback Play back the session recording
Start Recording Start recording the session
Stop Recording Stop recording the session if it is being recorded
Disconnect Disconnect the session if it is an IP session
Exit Exit back to the active sessions list

Playback

You can play back previously recorded sessions. Select which recordings you want to play back. 



                        +Select Recordings+ 
                        |  All            | 
                        |  User names     | 
                        |  Locations      | 
                        +-----------------+

All All of the recordings
User names Recordings for specific user names
Locations Recordings for specific locations or domains

After a recordings list is displayed, selection a recording to play back. 



+-----------------------------------Playback-----------------------------------+ 
|  Recordings    Exit                                                          | 
+------------------------------------------------------------------------------+ 
 
+-----------------------------Recorded Sessions------------------------------+ 
 |  Source Location     User             K bytes   Recording Date        | 
 |  RAY.UTW.COM         GRS                   24   14-Jan-1999 07:39:13  | 
 |  LAT 1.36:3          TONY                   6   22-Jan-1999 07:39:08  | 
 |  TTITEST.COM         DAN                   10   23-Jan-1999 10:02:52  | 
 |  LAT 9.214:8         JEANNIE              139   13-Jan-1999 09:08:15  | 
 |  LAT 9.214:7         ALLEN                 76   22-Jan-1999 09:01:02  | 
 |  TTITEST.COM         DAN                   14   21-Jan-1999 10:12:40  | 
 |  LAT 1.10:1          ALLEN                474   21-Jan-1999 10:08:16  | 
+----------------------------------------------------------------------------+

The playback procedure allows you to control the actual playback process and also search for text in the recording.

Archive Playback

You can play back archived recorded sessions. This option works basically the same as the Playback option. The difference is that you play back recorded sessions from an archive file instead of from the current file. A list of archive files is displayed and you select the file you want to play back recordings from.

A.1.2 Status Menu Options



+-------------IRIS -- INTOUCH Remote Interactive Supervisor V1.0--------------+ 
|  Session    Status    Reports    Maintenance    General    Advanced    Exit | 
+------------+-----Status------+----------------------------------------------+ 
             |  Network        | 
             |  IRIS           | 
             +-----------------+

Network Creates a report of Ethernet statistics and TCP/IP statistics.
IRIS Displays information about the status of IRIS. The display shows information about the following: handler, scanner, resolver, sessions, configuration, system. The status data is updated as it changes.

A.1.3 Reports Menu Options



+-------------IRIS -- INTOUCH Remote Interactive Supervisor V1.0-------------+ 
|  Session    Status    Reports    Maintenance    General   Advanced    Exit | 
+----------------------+-------Reports-------+-------------------------------+ 
                       |  Recordings         | 
                       |  Browser Accesses   | +---------------Top----------------+ 
                       |  URL Accesses       | |  IP Address (volume)             | 
                       |  Active Browsers    | |  IP Connection (volume)          | 
                       |  Audit              | |  Browser Accesses                | 
                       |  Top              [>| |  URL Accesses                    | 
                       |  Archive          [>| |  URL Connection                  | 
                       +---------------------+ |  Email                           | 
                                               |  Email (volume)                  |  
                                               |  Email Correspondence            | 
                                               |  Email Correspondence (volume)   | 
                                               +----------------------------------+ 
 
 
                                               +----Archive----+ 
                                               |  Recordings   | 
                                               |  Audit        | 
                                               +---------------+

When creating the recordings, audit, and archive reports, you select various report criteria options such as how to sort the data, what data to include, etc.

Recordings If you specify record as one of the actions, IRIS records the session until you tell IRIS to stop recording, or until the user logs off. This menu option creates reports of recorded sessions. These reports can be created:

Summary Report Shows the count of recordings and percent of the total count, within your selection criteria, for the first sort field specified.
Detail Report Prints one line per recording. The detail report level breaks on the first sort field specified. The report shows user name, date, time, location, size in K bytes and count.

Browser Accesses Creates Browser Accesses Report. This is a report of browser activity (URLs the browser accessed) since a specified date. The information includes:
  URL The accessed URL
  Count Number of times the URL was accessed since the specified access date
  Last Access Date and time of the last access
URL Accesses Creates URL Accesses Report. This is a report of browsers who have accessed a selected URL since a specified date. The information includes:
  Browser's Domain/IP The domain name if available, or IP address of the browser
  Count Number of times the browser has accessed this URL since the specified access date
  Last Access Date and time of the last access
Active Browsers The Active Browsers Report shows the browsers that have been active within the last thirty (30) minutes (approximately). The information includes:
  URL Accessed Last item that was accessed
  Browser IP Address Browser's IP address
  Last Access Time of the last access
Audit Creates audit reports. These reports can be created:

Summary Report Shows the count of items and percent of the total count, within your selection criteria, for the first sort field specified.
Detail Report Prints one line for each source item. The detail report level breaks on the first sort field specified. The report shows date, time, source, activity item, item data and count.

Top IP Address The Top IP Address Report shows, in descending order, the most active IP addressed systems on the network. Activity is measured by volume of activity (in K bytes). The report information includes:
  K bytes Total K bytes accessed by the IP
  IP Address of the system
  Last Access Date and time of the last access
  Percent Percentage of total K bytes
Top IP Connection The Top IP Connection Report shows, in descending order, the most active connections between two systems on the network. Activity is measured by volume of activity (in K bytes). The report information includes:
  K bytes Total number of K bytes accessed
  Source IP Address of the user
  Destination IP Last IP address that was accessed
  Last Access Date and time of the last access
  Percent Percentage of total K bytes
Top Browser Accesses The Top Browser Accesses Report shows, in descending order, the most active World Wide Web (WWW) browsing users. Activity is measured by number of WWW pages accessed. The report information includes:
  Count Total number of pages accessed
  Browser's IP Address of the user
  HTTP Server's IP Last item that was accessed
  Last Access Date and time of the last access
  Percent Percentage of total accesses
Top URL Accesses The Top URL Accesses Report shows, in descending order, the most accessed URLs. The report information includes:
  Count Number of times the URL has been accessed
  URL Name of the URL
  Last Access Date and time of the last access
  Percent Percentage of the total count of all URLs
Top URL Connection The Top URL Connection Report shows, in descending order, the most active network connections between IP addresses and URLs. The report information includes:
  Count Number of times the IP address accessed the URL
  Browser's IP IP address of the browser
  URL Name of the URL
  Last Access Date and time of the last access
  Percent Percentage of the total count
Top Email The Top Email Report shows, in descending order, the most active email addresses by count. The report information includes:
  Count Number of email messages sent and/or received
  Address Email address
  Last Access Date and time of the last message
  Percent Percentage of the total count of all email
Top Email by Volume The Top Email by Volume Report shows, in descending order, the most active email addresses by K bytes. The report information includes:
  K bytes Number of K bytes for email messages sent and/or received
  Address Email address
  Last Access Date and time of the last message
  Percent Percentage of the total K bytes of all email
Top Email Correspondence The Top Email Correspondence Report shows, in descending order, the most active sources and destinations by count. The report information includes:
  Count Number of email messages sent and received
  Source Email address of sender
  Destination Email address of receiver
  Last Access Date and time of the last message
  Percent Percentage of the total count of all email
Top Email Correspondence by Volume The Top Email Correspondence by Volume Report shows, in descending order, the most active sources and destinations by K bytes. The report information includes:
  K bytes Number of K bytes for Email messages sent and received
  Source Email address of sender
  Destination Email address of receiver
  Last Access Date and time of the last message
  Percent Percentage of the total count of all Email
Archive Recordings Creates reports from recordings archive files. These reports can be created:

Summary Report Shows the count of recordings and percent of the total count, within your selection criteria, for the first sort field specified.
Detail Report Prints one line per recording. The detail report level breaks on the first sort field specified. The report shows user name, date, time, location, size in K bytes and count.

Archive Audit Creates reports from archived audit data. These reports can be created:

Summary Report Shows the count of items and percent of the total count, within your selection criteria, for the first sort field specified.
Detail Report Prints one line for each source item. The detail report level breaks on the first sort field specified. The report shows date, time, source, activity item, item data and count.

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