IRIS - INTOUCH^® Remote Interactive Supervisor

Contents

Preface
Preface	Preface
Chapter 1
1	Product Overview
1.1	IRIS - INTOUCH Remote Interactive Supervisor
1.1.1	Network and System Impact
1.2	Network-Wide Observation
1.2.1	How IRIS Does Its Job
1.2.2	IRIS Is Inexpensive and Highly Effective
1.3	About This Manual
Chapter 2
2	Installing IRIS
2.1	License Registration
2.2	Install Instructions
Chapter 3
3	Startup Procedures
3.1	Initialization
Chapter 4
4	Getting-Started Examples
4.1	The IRIS Main Menu
4.2	Example: Displaying Active Sessions
4.3	Example: Watching an Active Session
4.4	Example: Reports
Chapter 5
5	Using the IRIS Utilities
5.1	The IRIS Menu
5.2	Selecting Menu Items
5.3	Exiting and Backing Up
5.4	Entering Dates
5.5	Online Help System
5.5.1	Examples
5.6	Reports
5.6.1	Report Generation Statistics
5.6.2	Report Output Options
5.6.3	Report Display
Chapter 6
6	Status Menu Procedures
6.1	Network Status Option
6.2	IRIS Status Option
Chapter 7
7	Maintenance Menu Procedures
7.1	IRIS Files and Data
7.2	Domain File Maintenance
7.2.1	Adding Domain Information
7.2.2	Changing Domain Information
7.2.3	Delete Domain Information
7.2.4	Inquiring on Domain Information
7.3	Purge and Archive Records
Chapter 8
8	Sessions Menu Procedures
8.1	Active Option
8.1.1	Selecting Sessions
8.1.2	Selecting Sessions to Review and Watch
8.2	Playback Option
8.2.1	Selecting Session Recordings to Play Back
8.2.2	Playing Back a Recording
8.3	Archive Playback Option
Chapter 9
9	Report Menu Procedures
9.1	Recordings Reports
9.2	Browser Accesses Report
9.3	URL Accesses Report
9.4	Active Browsers Report
9.5	Audit Reports
9.6	Top IP Address Report
9.7	Top IP Connection Report
9.8	Top Browser Accesses Report
9.9	Top URL Accesses Report
9.10	Top URL Connection Report
9.11	Top Email by Count Report
9.12	Top Email by Volume Report
9.13	Top Email Correspondence by Count Report
9.14	Top Email Correspondence by Volume Report
9.15	Archive Recordings Reports
9.16	Archive Audit Reports
Chapter 10
10	General Menu Procedures
10.1	Email Option
Chapter 11
11	Advanced Menu Procedures
11.1	Configure Options
11.1.1	TCP/IP Ports Option
11.1.2	TCP/IP Option
11.1.2.1	Configure TCP/IP Addressing
11.1.2.2	Enable/Disable TCP/IP Client Services
11.1.2.3	Start Up TCP/IP Services
11.1.2.4	Shut Down TCP/IP Services
11.2	Control IRIS Options
11.2.1	Shut Down IRIS
11.2.2	Restart IRIS
11.3	Software Upgrade Option
11.4	System Options
11.4.1	Change Date and Time Option
11.4.2	System Shutdown
Chapter 12
12	Transport Agents
12.1	Logging Onto the Transport Agent
12.2	Configuring the Transport Agent
12.3	Configuring the TCP/IP Stack for the Transport Agent
12.4	Starting the Transport Agent
12.5	Displaying Transport Agent Event Data
12.6	Shutting Down the Transport Agent
12.7	Logging Off the Transport Agent
Chapter 13
13	User Expectations and Legal Considerations
13.1	Using IRIS
13.2	Setting User Expectations
Appendix A
Appendix A	Summary of IRIS Manager Menus
A.1	Main Menu Options
A.1.1	Session Menu Options
A.1.2	Status Menu Options
A.1.3	Reports Menu Options
A.1.4	Maintenance Menu Options
A.1.5	General Menu Options
A.1.6	Advanced Menu Options