Searching the Recording

To use the search option, select the recording you are going to play back, and then select Search Recording from the menu.

The playback search option allows you to search through the recording for patterns of characters, text, etc., and start playing back the recording from that point.

IRIS 1.0 Playback 21-Apr-1999 +-------------Recording started on 21-Jan-1999 10:08:16------------------+ | | | LAT 1.10:1, probably user ALLEN | | | | Last login : 21-Jan-1999 09:10:36 | | Recording size: 474 KB | +------------------------------------------------------------------------+ +--------------------+ | Start Playback | | Search Recording | | Cancel Playback | +--------------------+ EXIT = Exit IRIS \ = Back HELP = Help

You are asked to enter the pattern that you want to search for.

Search pattern? ____________________________________________________________

You can enter words, text, characters or specific patterns. If, for example, you want to search for the word "demonstration", enter:

	DEMONSTRATION	To search for the word in UPPERCASE
	demonstration	To search for the word in lowercase
	{|nocase|}demonstration	To search for the word in upper, lower and mixed case

After you enter the search pattern, the status box shows a status of SEARCH as IRIS Manager searches the recording, at the maximum play rate, for the entered pattern displayed at the bottom of the window.

If/when the pattern is found, the playback pauses, and the Playback Options menu is displayed. A message at the bottom of the window tells how many times this search pattern has been found.

Select one of the following Playback Options to continue:

+-----Playback Options-----+ | Find next | | Play | | Increase search speed | | Decrease search speed | | Search from here | | Search from beginning | |--------------------------| | Exit | +--------------------------+ 1 occurrence of DEMONSTRATION found

	Find next	Search for another occurrence of this pattern.
	Play	Continue playing back the recording.
	Increase search speed	Increase the search speed. The maximum play rate is 100. The speed is shown in the Status box.
	Decrease search speed	Decrease the search speed. The mimimum play rate is 1. The speed is shown in the Status box.
	Search from here	Start searching from this point in the recording.
	Search from beginning	Start searching from the beginning of the recording.

Replay or Exit

When the playback is completed, the status shows FINISHED and you are asked:

+-----------+ | Replay | | Exit | +-----------+

	Select Replay to replay the recorded session.
	Select Exit to return to the recordings list menu.

If you select Replay, the recording starts playing back again. You can use the playback options as you did the first time the recording was played.

If you select Exit, the playback window disappears and you are returned to the menu list of recordings. You can then select another recording to play back.

Playback Procedure Comments

During a playback or search, you can press the plus (+) and minus (-) keys to increase and decrease speed. This does NOT stop the playback or search, only the speed changes as requested. If you want to stop the playback/search and change speeds, press any key (except + and -) to pause the playback and bring up the Playback Options menu. Then you can increase/decrease the speed and resume playback or search.

Some keys are associated with playback menu options. For example, if you press a key, such as the "P" key, to pause and bring up the Playback Options menu, the default menu option will be Play whether it is the first menu item or not. If the pressed key is not recognized, the first menu item will be the default item.

The "Search . . ." menu options ask for a search pattern. The previous search pattern (if there was one) is the default. Either accepting the default or entering a new pattern resets the "found counter" to zero.

You can select "Start Playback" and play some of the recording and then do a search. To do this, press any key (except + or -) to pause the playback and bring up the Playback Options menu; select "Search from here" or "Search from beginning" and you will be asked for a search pattern.

8.3 Archive Playback Option

+-------Sessions-------+ | Active | | Playback | | Archive Playback | +----------------------+

This option works basically the same as the Playback option. The difference is that you play back recorded sessions from an archive recordings file instead of from the current recordings file.

File Selection

When the Archive Playback menu option is selected, a list of the archived recordings files is displayed.

+-------------------------------Archived Playback------------------------------+ | Files Exit | +------------------------------------------------------------------------------+ +Archived Recordings+ | | | Files | | APRIL_01_15 | | MARCH_01_15 | | MARCH_16_31 | +-------------------+ EXIT = Exit IRIS \ = Back HELP = Help

Select the archive file that you want to play back session recordings from.

You are then asked to select the specific recordings to play back.

+Select Recordings+ | All | | User names | | Locations | |-----------------| | Exit | +-----------------+

After you select the archived recorded sessions you want, IRIS Manager creates a menu list of the selected recordings. You can then play back any of the listed recordings.

If you need help to answer any of the prompts, you can press the [Help] key to get information, or refer to Section 8.2, Playback Option.

Example 9-1 Report Procedures

+--------------IRIS - INTOUCH Remote Interactive Supervisor V1.0----------------+ | Sessions Status Reports Maintenance General Advanced Exit | +----------------------+-------Reports-------+----------------------------------+ | Recordings | | Browser Accesses | +---------------Top--------------+ | URL Accesses | | IP Address (volume) | | Active Browsers | | IP Connection (volume) | | Audit | | Browser Accesses | | Top [>| | URL Accesses | | Archive [>| | URL Connection | +---------------------+ | Email | | Email (volume) | | Email Correspondence | | Email Correspondence (volume) | +--------------------------------+ +----Archive----+ | Recordings | | Audit | +---------------+

The Reports menu options create various reports.

The Reports menu options are:

• Recordings --- Creates reports of recorded sessions
• Browser Accesses --- Creates reports of browser activity
• URL Accesses --- Creates reports of URL access activity
• Active Browsers --- Creates a report of currently active browsers
• Audit --- Creates audit reports
• Top --- Creates top network and email activity reports:
  1. IP Address (volume) --- IP addressed network systems in K bytes
  2. IP Connection (volume) --- Connections between two network systems in K bytes
  3. Browser Accesses --- World Wide Web browsing users by accessed pages
  4. URL Accesses --- Accessed URLs by count
  5. URL Connection --- Connections between IP addresses and URLs by count
  6. Email --- Email sent/received by count
  7. Email (volume) --- Email sent/received by K bytes
  8. Email Correspondence --- Email for source and destination by count
  9. Email Correspondence (volume) --- Email for source and destination by K bytes
• Archive --- Archive reports:
  1. Recordings --- Reports created from Recordings archive files
  2. Audit --- Reports created from archived audit data

9.1 Recordings Reports

+-------Reports-------+ | Recordings | | Browser Accesses | | URL Accesses | | Active Browsers | | Audit | | Top [>| | Archive [>| +---------------------+

Before a report is created, you are asked some questions about the type of report to create, what to include on the report, time period to report on, etc.

When the Recordings option is selected, the Recordings Report screen is displayed and you are asked for a sort order.

IRIS 1.0 Recordings Report 22-Apr-1999 +------------- Sort Order -------------++------------Report Type --------------+ |1) || | |2) || | |3) ||File: current | |4) ||Type: | |5) || | +--------------------------------------++--------------------------------------+ +--------- Selection Criteria--------------------------------------------------+ |Begin date : | |End date : | |User names : | |Locations : | +------------------------------------------------------------------------------+ +-------Sort Order--------+ | default order | |-------------------------| | Recording start date | | Recording start time | | User name | | Location | |-------------------------| | Exit | +-------------------------+ EXIT = Exit IRIS \ = Back HELP = Help

Sort Order

You choose how to sort the report data.

The default sort order is by recording start date. If you wish to accept the default sort order, select default order. If the default order is selected, the primary sort field "Recording start date" is displayed in the "Sort Order" box:

+------------- Sort Order -------------+ |1) Recording start date | |2) | |3) | |4) | |5) | +--------------------------------------+

and you proceed to the next report criteria prompt.

If you wish to specify a different sort order, use the mouse to select sort field items from the menu. For example, you could select "User name" as the primary sort field, select "Recording start date" as the second sort field, etc. Select accept current default when you are done selecting sort fields.

+--------Sort Order---------+ | accept current default | | reset | |---------------------------| | Recording start time | | Location | |---------------------------| | Exit | +---------------------------+

The fields you select are displayed in the "Sort Order" box.

+------------- Sort Order -------------+ |1) User name | |2) Recording start date | |3) | |4) | |5) | +--------------------------------------+

To change the sort order, select the reset menu item which appears on the menu after you have made your first selection. reset clears the sort order box and you can start over with your sort order selections or take the default.

Dates and Times

The "start date" is the date when the recording was started. You choose a "start date" time period to include on the Recordings report. For example, you might want to include "start dates" for the period of January 1, starting at 5:01 p.m., through January 6, ending 8:30 a.m. To specify a particular time period, you provide a begin date and time and an end date and time.

To include all dates and times on the report, select "Earliest" as the begin date and "Latest" as the end date.

Select a Begin Date Option

Select a beginning date option from the menu.

+--Begin Date---+ | Earliest | | Enter Date | |---------------| | Exit | +---------------+

	Select Earliest to start with the oldest date and time
	Select Enter Date if you want to enter a begin date.
	Select Exit if you want to abandon this report creation procedure and return to the Reports menu.

If you select Enter Date, you are asked for a beginning recording "start date".

Beginning recording start date (MMDDYYYY)? ________

To specify a begin date, enter the date in MMDDYYYY format.

Enter Earliest to start with the oldest date.

Press [Return] to accept the default.

Beginning recording start date (MMDDYYYY)? 01011999

Select a Begin Time Option

If a beginning date is provided, you can enter a beginning time.

+--Begin Time---+ | Earliest | | Enter Time | |---------------| | Exit | +---------------+

	Select Earliest to start with the earliest time on the entered date.
	Select Enter Time if you want to enter a begin time.
	Select Exit if you want to abandon this report creation procedure and return to the Reports menu.

If you select Enter Time, you are asked for a beginning recording start time.

Beginning recording start time (HH:MM)? _____

To specify a begin time, enter a time in HH:MM format (24-hour format). For example, enter 03:15 for 3:15 AM or enter 15:15 for 3:15 PM. The following example shows how to enter the time for 1:01 AM:

Enter Earliest to start with the earliest time.

Press [Return] to accept the default.

Beginning recording start time (HH:MM)? 01:01

Select an End Date Option

+---End Date----+ | Latest | | Enter Date | |---------------| | Exit | +---------------+

	Select Latest to include the most current date and time.
	Select Enter Date if you want to enter an end date.
	Select Exit if you want to abandon this report creation procedure and return to the Reports menu.

If you select Enter Date, you are asked for an ending recording "start date".

If you want to specify an end date, enter the date in MMDDYYYY format.

Enter Latest to include the most current date and time.

Press [Return] to accept the default.

Ending recording start date (MMDDYYYY)? 01271999

Select an End Time Option

If an end date is provided, you can enter an end time.

+---End Time----+ | Latest | | Enter Time | |---------------| | Exit | +---------------+

	Select Latest to include the latest time on the entered date.
	Select Enter Time if you want to enter an end time.
	Select Exit if you want to abandon this report creation procedure and return to the Reports menu.

If you select Enter Time, you are asked for an end time.

To specify an end time, enter a time in HH:MM format (24-hour format).

Enter Latest to include the latest time on the entered date.

Press [Return] to accept the default.

Ending recording start time (HH:MM)? 23:59

The date and time information is displayed in the report "Selection Criteria" box.

+-----------Selection Criteria-------------------------------------------------+ |Begin date : 01-Jan-1999 at 01:01 | |End date : 27-Jan-1999 at 23:59 | |User names : | |Locations : | +------------------------------------------------------------------------------+