To generate mass mailing labels, at the OPERATOR Master Menu, enter MASS:

Example 11-32 MASS - Print Mass Mail Labels

ATS V3.2 Advanced Telesales System 15-Jun-1993 OPERATOR Operator Level: 2 Update Selections Group Selections ADD Add Customers VALIDATE Validate a Cust Group CHANGE Change Customers OVERRIDE Override Conflicts DELETE Delete Customers INQUIRE Inquire Customers Mass Mailing Selections ACP Add Cust Product MASS Print Mass Mail Labels ACF Add Customer Flags REPRINT Reprint Previ Mass Mail Miscellaneous Reports SUPPORT Enter Support System MEDIA Sales Media Report LABEL Label Request Run CONTACT Sales Contact Report MAKE Make Miscellaneous Labels TRANSFER Transfer Leads Maintenance Selections BECOMPANY Become Diffrnt Company SOURCE Maintain Sources APPROVAL Approval of Held Faxes CODES Maintain Codes COUNTRY Maintain Valid Cntries Item? MASS__ EXIT = Exit \ = Back HELP = Help

Next, you see a series of prompts to include or exclude leads in the mailing:

Example 11-33 MASS - Print Mass Mailing Labels

SUZANNE Mass Mailing Maximum leads : 3000 Include leads with product : INTOUCH Exclude leads with product : NONE Include leads with action : DEMO Include leads with status : ALL Include leads with detail source: ALL Include leads with 1zipcodes : ALL Include leads with area codes : ALL Include leads with master source: ALL Include leads with salesperson : JULIE Beginning label-printed date : FIRST Ending label-printed date : LAST Description : flyers Include dropped leads : NoDrops Other include criteria : Other exclude criteria : Create office copy label : N Proceed with search (Y/N)? No__ EXIT = Exit \ = Back HELP = Help

11.13 To Reprint Previous Mass Mailing

To reprint a previous mass mailing , at the OPERATOR Master Menu, enter REPRINT:

Example 11-34 VAL - Validate a Customer Group

ATS V3.2 Advanced Telesales System 15-Jun-1993 OPERATOR Operator Level: 2 Update Selections Group Selections ADD Add Customers VALIDATE Validate a Cust Group CHANGE Change Customers OVERRIDE Override Conflicts DELETE Delete Customers INQUIRE Inquire Customers Mass Mailing Selections ACP Add Cust Product MASS Print Mass Mail Labels ACF Add Customer Flags REPRINT Reprint Previ Mass Mail Miscellaneous Reports SUPPORT Enter Support System MEDIA Sales Media Report LABEL Label Request Run CONTACT Sales Contact Report MAKE Make Miscellaneous Labels TRANSFER Transfer Leads Maintenance Selections BECOMPANY Become Diffrnt Company SOURCE Maintain Sources APPROVAL Approval of Held Faxes CODES Maintain Codes COUNTRY Maintain Valid Cntries Item? REPRINT__ EXIT = Exit \ = Back HELP = Help

Next, you see a screen of choices. To choose a particular previous mailing, enter the appropriate sequence number:

Example 11-35 VAL - Validate a Customer Group

SUZANNE Mass Mailing +-------------------------------------------------------------------+ | 1) 16-Jun-1993 1 DIANE 1885 WIDGETS V3.0 letter to 300-630 | | 2) 04-Jun-1993 3 DIANE 502 Upgrade to WIDGETS info for DTA custs | | 3) 04-Jun-1993 2 DIANE 2566 IOP included with DLB 300-630 | | 4) 04-Jun-1993 1 DIANE 16 FC to ESI Letter to FC customers | | 5) 05-May-1993 2 DIANE 1824 WIDGETS/DTA | | 6) 05-May-1993 1 DIANE 1609 WIDGETS/DTA | | 7) 04-May-1993 5 DIANE 511 WIDGETS/DTA | | 8) 04-May-1993 4 DIANE 902 WIDGETS/DTA | +-------------------------------------------------------------------+ Sequence number? 2__ Press the RETURN key for the next screen EXIT = Exit \ = Back HELP = Help

Next, you see a series of prompts to include or exclude leads in the mailing:

Example 11-36 MASS - Print Mass Mailing Labels

SUZANNE Mass Mailing Maximum leads : 3000 Include leads with product : INTOUCH Exclude leads with product : NONE Include leads with action : DEMO Include leads with status : ALL Include leads with detail source: ALL Include leads with zipcodes : ALL Include leads with area codes : ALL Include leads with master source: ALL Include leads with salesperson : JULIE Beginning label-printed date : FIRST Ending label-printed date : LAST Description : flyers Include dropped leads : NoDrops Other include criteria : Other exclude criteria : Create office copy label : N Proceed with search (Y/N)? No__ EXIT = Exit \ = Back HELP = Help

11.14 To Generate a Media Report

To see a summary of media sent out, at the OPERATOR Master Menu, enter MEDIA:

Example 11-37 MEDIA - Sales Media Report

ATS V3.2 Advanced Telesales System 15-Jun-1993 OPERATOR Operator Level: 2 Update Selections Group Selections ADD Add Customers VALIDATE Validate a Cust Group CHANGE Change Customers OVERRIDE Override Conflicts DELETE Delete Customers INQUIRE Inquire Customers Mass Mailing Selections ACP Add Cust Product MASS Print Mass Mail Labels ACF Add Customer Flags REPRINT Reprint Previ Mass Mail Miscellaneous Reports SUPPORT Enter Support System MEDIA Sales Media Report LABEL Label Request Run CONTACT Sales Contact Report MAKE Make Miscellaneous Labels TRANSFER Transfer Leads Maintenance Selections BECOMPANY Become Diffrnt Company SOURCE Maintain Sources APPROVAL Approval of Held Faxes CODES Maintain Codes COUNTRY Maintain Valid Cntries Item? MEDIA__ EXIT = Exit \ = Back HELP = Help

Next, you see the screen used to generate a media report:

Example 11-38 MEDIA - Sales Media Report

Sales Media Report Beginning date (MMDDYY): 040193 Ending date (MMDDYY): 060893 Proceed (Y/N): No__ EXIT = Exit \ = Back HELP = Help

Example 11-39 MEDIA - Sales Media Report

17-Jun-1993 Sales Media Report Page 1 From 01-Apr-1993 to 08-Jun-1993 PRODUCT inventory item Count ---------- -------------- ------ DLB 4MM 2 8MM 10 9TRK 89 NONE 1 TK50 85 ====== 187 Press the RETURN key to continue

11.15 To Generate a Sales Contact Report

To generate a Sales Contact Report, at the OPERATOR Master Menu, enter CONTACT:

Example 11-40 VAL - Validate a Customer Group

ATS V3.2 Advanced Telesales System 15-Jun-1993 OPERATOR Operator Level: 2 Update Selections Group Selections ADD Add Customers VALIDATE Validate a Cust Group CHANGE Change Customers OVERRIDE Override Conflicts DELETE Delete Customers INQUIRE Inquire Customers Mass Mailing Selections ACP Add Cust Product MASS Print Mass Mail Labels ACF Add Customer Flags REPRINT Reprint Previ Mass Mail Miscellaneous Reports SUPPORT Enter Support System MEDIA Sales Media Report LABEL Label Request Run CONTACT Sales Contact Report MAKE Make Miscellaneous Labels TRANSFER Transfer Leads Maintenance Selections BECOMPANY Become Diffrnt Company SOURCE Maintain Sources APPROVAL Approval of Held Faxes CODES Maintain Codes COUNTRY Maintain Valid Cntries Item? CONTACT__ EXIT = Exit \ = Back HELP = Help

Next, you see a series of prompts to include products and salespersons in the report:

Example 11-41 CONTACT - Sales Contact Report

Sales Contact Report Beginning date: June 17, 1993 Ending date : June 17, 1993 Products : ALL Sales teams : ALL Salespeople : JULIE Proceed (Y/N)? N EXIT = Exit \ = Back HELP = Help

To see the report, enter Y. The report might look something like:

Example 11-42 CONTACT - Sample Sales Contact Report

June 18, 1993 Contacts by Salesperson Page 1 June 17, 1993 through June 17, 1993 Salesperson Product Contacts No Contacts Total Calls --------------- ---------- -------- ----------- ----------- JULIE WIDGETS 33 42 75 ABC 8 3 11 ======== =========== =========== 41 45 86 ======== =========== =========== Totals for Sales Team: TTI 41 45 86 ======== =========== =========== Grand Totals: 41 45 86 Press the RETURN key to continue