Advanced Telesales
System

Contents (summary)
Preface	Preface
Chapter 1	OVERVIEW OF ATS
Chapter 2	Using the Advanced Telesales System
Chapter 3	MAKING SALES CALLS - CALL
Chapter 4	PCALL - TO CALL ONE PROSPECT
Chapter 5	RESUME - TO RESUME MAKING CALLS
Chapter 6	REPORT - CUSTOMER CALL REPORT
Chapter 7	DAILY - DAILY CALL REPORT
Chapter 8	STATUS - DAILY STATUS MAILING
Chapter 9	INQ - TO INQUIRE ABOUT A PROSPECT'S ACCOUNT RECORD
Chapter 10	CHECK - CHECKING FOR PROSPECT CONFLICTS
Chapter 11	OPERATOR FUNCTIONS - ALTERING RECORDS
Chapter 12	MANAGER FUNCTIONS
Chapter 13	To EDIT and CREATE letters
Appendix A	ADDING A PRODUCT
Appendix B	QUALIFYING - Procedure
Appendix C	Sales System SHORT CUTS
Appendix D	GLOSSARY OF TERMS - SALES SYSTEM
Appendix E	ACTION STEPS - Explanation of Terms
Appendix F	VMS MAIL FACILITY
	Index
	Examples
	Tables

Preface
Preface	Preface
Chapter 1
1	OVERVIEW OF ATS
1.1	Overview
1.2	Access a List of Prospects who are Next to be Called on a Certain Date
1.3	Access Detailed Information on an Individual Prospect
1.4	Track Your Progress on Calls
1.5	Alter Information
1.6	Resume Calling a Prospect
1.7	Send a Daily Status Report
1.8	Print Detailed Reports on Prospects
1.9	Additional Special Functions
1.10	Miscellaneous
Chapter 2
2	Using the Advanced Telesales System
2.1	Overview
2.2	To Call a Series of Prospects.
2.3	Looking up a Prospect
2.4	Operator Functions
2.5	Manager Functions
Chapter 3
3	MAKING SALES CALLS - CALL
3.1	Overview
3.2	To Call Prospects
3.3	Summary of Steps to Make Sales Calls
3.4	A Typical Sales Calls Session
3.5	Access a List of Prospects
3.6	Select a Product
3.7	Select an Action
3.8	Choose a Time Zone
3.9	Choose an Ending Date
3.10	Access the List of Prospects
3.11	Determine the Action (Steps) You Want to Take
3.12	Make Your Calls
3.13	Add Your New Comments
3.13.1	To Edit a Comment
3.13.2	To DELETE a Comment
3.13.3	To Send a Comment to your Status Report
3.14	Record Your Next Action
3.15	Make Instructions to Send the Prospect New Information
3.16	To Send a Fax
Chapter 4
4	PCALL - TO CALL ONE PROSPECT
4.1	Overview
4.2	Summary of Steps to Access ONE Prospect
4.3	A Typical Session with ONE Prospect
4.4	Access the Prospect
4.5	Enter the Organization Name
4.6	Choose the Contact Person
4.7	Enter the Name of the Product
4.8	Look at the Prospect Information
Chapter 5
5	RESUME - TO RESUME MAKING CALLS
5.1	Overview
5.2	Resume Making Your Calls
Chapter 6
6	REPORT - CUSTOMER CALL REPORT
6.1	Overview
6.2	Steps to Print a Prospect Calls Report
6.3	Choose the Product
6.4	Choose the Action
6.5	Indicate the Report Type
6.6	Enter the Beginning Date of the Report
6.7	Enter the Ending Date of the Report
6.8	Flag Category
6.9	Comments
6.10	Proceed
6.11	Print Your Report
6.12	Check the Information in Your Report