Advanced Telesales
System

Chapter 7
7	DAILY - DAILY CALL REPORT
7.1	Overview
7.2	Enter the Date
7.3	Print Your Report
7.4	Check the Information
Chapter 8
8	STATUS - DAILY STATUS MAILING
8.1	Overview
8.2	Enter the Report Date
8.3	Answer the Status Report Questionnaire
Chapter 9
9	INQ - TO INQUIRE ABOUT A PROSPECT'S ACCOUNT RECORD
9.1	Overview
Chapter 10
10	CHECK - CHECKING FOR PROSPECT CONFLICTS
10.1	Overview
10.2	Enter the Organization Name
10.3	Enter the Zip Code
Chapter 11
11	OPERATOR FUNCTIONS - ALTERING RECORDS
11.1	Overview
11.2	To Alter a Prospect Account Record
11.3	A Typical Operator Session
11.4	Data Entry - To ADD a Prospect Record
11.5	To CHANGE Information
11.6	To DELETE a Prospect Account Record
11.7	To INQUIRE about a Prospect Record
11.8	To ADD a Prospect Product
11.9	To Validate a Customer Group
11.10	Support Transactions
11.10.1	To Update Transaction Records
11.11	To TRANSFER LEADS
11.12	To Print Mass Mailing Labels
11.13	To Reprint Previous Mass Mailing
11.14	To Generate a Media Report
11.15	To Generate a Sales Contact Report
11.16	To Maintain Sources
Chapter 12
12	MANAGER FUNCTIONS
12.1	Overview
12.2	A Typical Manager Functions Session
12.3	To Access Manager Functions
12.4	To Add a Salesperson---Salesperson Maintenance
12.5	To REASSIGN Prospects
12.6	To MOVE Prospects
12.7	To Generate a WORKLOAD REPORT
12.8	To Generate a PENDING REVIEW Report
12.9	To Check DATA INTEGRITY
12.10	To See a Sales Summary Report
12.11	Drop and Delete Analysis
12.12	Situation Reports
Chapter 13
13	To EDIT and CREATE letters
13.1	To PROOF a Document
13.2	To DELETE a File
13.3	To RENAME a File
13.4	To LASER a File
13.5	VMS MAIL FACILITY
13.5.1	SENDING MAIL
13.5.2	RECEIVING MAIL
13.6	REMIND Notes